Contact Us

General Enquiries

Most general questions can be answered by visiting our FAQ section.

For general enquiries, order queries, delivery updates or account support, please contact us using the contact form or email us at:

info@chemistclick.co.uk

Email or the contact form is usually the best way to contact us, as this allows us to review your enquiry and respond with the correct information. We aim to respond within 24 hours during our normal opening hours.

Please note that the general enquiries team cannot provide individual medical advice. Where your enquiry relates to your health, treatment suitability, side effects, symptoms or medication use, your enquiry may need to be reviewed by a member of the pharmacy or clinical team.

Medical Enquiries

If your enquiry relates to a treatment request, prescription, consultation, medication supplied by Chemist Click, side effects, or suitability for treatment, please contact us by telephone, email, or use the contact form so your enquiry can be directed to the appropriate healthcare professional.

Please include your order number, where relevant, but do not use this service for emergencies.

Chemist Click is not an emergency service.

In the event of a medical emergency, please call 999 or visit A&E (click here to find your nearest A&E)

If you have an urgent but non-life threatening medical emergency, please call 111

If you require emotional support and need to talk to someone, please call Samaritans on 116 123 (put link to allow someone to call). You can also text “SHOUT” (or “YM” if you are under the age of 18) to 85258, to contact the Shout Crisis Text Line

For 24-hour support and advice relating to mental health, you can call your local NHS urgent mental health helpline

Feedback and Business Enquiries

We welcome feedback from patients and other interested parties. Feedback helps us review and improve our service and supports our aim of providing safe, reliable and accessible online pharmacy care.

We are also happy to hear from doctors, pharmacists, other healthcare professionals and organisations who wish to provide feedback about our service or discuss potential service improvements.

For feedback or business enquiries, please email:

info@chemistclick.co.uk

Complaints

At Chemist Click, we aim to provide every patient with a safe, professional and reliable online pharmacy service. If something goes wrong, we want to know so that we can investigate it properly and put things right where appropriate.

If you wish to make a complaint, please contact us using the contact form or email us at:

info@chemistclick.co.uk

Please include your name, contact details, order number where relevant, and a clear summary of your concern. This helps us investigate your complaint as efficiently as possible.

If you remain dissatisfied with our response, you may raise your concern with the General Pharmaceutical Council, the regulator for registered pharmacies in Great Britain.