The law requires us to determine under which of six basis we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
- 1.1 verify your identity for age verification purposes (this includes using third party software such as the NHS and LexisNexis);
- 1.2 sell products and/or services to you;
- 1.3 provide you with our products and/or services; and/or
- 1.4 provide you with suggestions and advice on products, services and how to obtain the most from using our website.
- 1.5 conduct a search of your medical record using the NHS Summary Care Record
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information (for example, to monitor our performance with respect to a particular product or service we provide). If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including (but not limited to) our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information (for example, by asking you to agree to our use of cookies).
Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may, however, aggregate it in a general way and use it to provide class information (for example, to monitor the performance of a particular page on our website).
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide products and/or services you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by emailing us at info@chemistclick.co.uk However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means;
- whether processing (or not processing) might cause you harm; and
- whether you would expect us to process your data and whether you would, in the round, consider it reasonable to do so.
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business;
- responding to an unsolicited communication from you to which we believe you would expect a response;
- protecting and asserting our legal rights;
- insuring against or obtaining professional advice that is required to manage business risk; or
- protecting your interests where we believe we have a duty to do so.
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes we must process your information to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation (such as a search warrant or court order).
This may include your personal information.
4.1. Individual rights
Due to the nature of services we provide, it is unlikely that we will be able to permanently erase information that we hold about you.
Right of access
You are able to request information from us, which we hold about You. Before doing so, we may ask You to verify your identity.
You have the right to:
- Have access to your personal data
- Confirm that your personal data is being processed
- Obtain other supplementary information
We may ask You to specify the information that the request applies to.
Right to rectification
You are able to request rectification of your personal data if it is inaccurate of incomplete. Please do this in writing.
Right to erasure
You have the right to request deletion of your personal data, where there is no convincing reason to continue processing it. You do not have the absolute right for personal data to be deleted. Your right to erasure is only applicable in certain circumstances, including where:
- Your personal data is no longer necessary for the purpose for which it was collected or processed
- You withdraw consent for the lawful processing of your personal data and there is no other lawful basis for processing
- You object to the processing of your personal data and there is no overriding legitimate interest to continue processing
- Your personal data was unlawfully processed
- Your personal data must be erased to comply with legal obligation
We are likely to reject your request if one or more of the following apply:
- When exercising the right of freedom of expression and information
- Complying with a legal obligation for the performance of a public interest task or exercise of official authority
- If in the public’s or your interest for public health purposes where processing is necessary for the provision of health treatment
- If the data is required for archiving purposes which is in the interest of the public for historic/scientific research, or statistical purposes
- Establishment, exercise or defence of legal claims
If your personal data has been disclosed to third parties, we will inform them of the erasure request – unless it is not possible to do so, or requires disproportionate effort.
Right to restrict processing
You have the right to restrict processing of your personal data to be blocked or supressed by us. When processing your personal data is restricted, we are permitted to store your personal data, but we re unable to further process it.
You have the right to restrict processing of personal data, if at least one of the following applies:
- The accuracy of your personal data is contested
- If the processing of your data is unlawful and you do not request the right of erasure, instead request restriction
- If we no longer require your personal data for processing, however, it is required by the individual for the establishment, exercise or defence of legal claims
- If you object to the processing of your personal data, however, processing is required for the performance of a public task or purpose of legitimate interests, and we are considering whether your legitimate grounds override those of the individual
Right to data portability
You have the right to obtain and re-use your personal data for your own purpose across different services.
You have the right to data portability if all of the following apply:
- The personal data has been provided by you to us
- If the lawful basis for processing of personal data is based on your consent, or for the performance of a contract
- If the processing of your personal data is carried out by automated means
Right to object
You are able to object having your personal data processed in certain circumstances
You have the right to object to the processing of your personal information if at least one of the following applies:
- Your personal data is processed for the performance of a task carried out in the public interest or exercise of official authority
- Unless we can demonstrate compelling legitimate grounds for the processing which overrides interests, rights and freedoms of data subjects, or alternatively, demonstrate processing is required for the establishment, exercise or defence of legal claims
- Your personal data is processed for the purposes of our legitimate interest
- Unless we can demonstrate compelling legitimate grounds for the processing which overrides the interests, rights and freedoms of data subjects, or alternatively, we can demonstrate processing is required for the establishment, exercise or defence of legal claims
- Your personal data is processed for direct marketing
- We will cease processing your personal data after the objection is received
- Your personal data is processed for historic/scientific research, or statistical purposes
- Unless the processing is required for the performance of a task carried out for reasons of public interest