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This is the Privacy and Cookies Policy of Chemist Click, a trading name of C Click Ltd, a company registered in England and Wales under company number 11226890 and whose registered office is at 20-22 Wenlock Road, London, N1 7GU. In this document, “we”, “our” or “us” refers to Chemist Click.
(1) This policy applies to all information we record about you. It sets out the conditions under which we may process any information we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this policy, “process” means collect, store, transfer, use or otherwise act on information.
(2) We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
(3) You can cancel your Order up until the point of dispatch. You should do this by sending us an e-mail to info@chemistclick.co.uk. You will be issued with a full refund within 14 days of informing Us.
(4) We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
(5) Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
(6) The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. You can do this by reading the information provided here.
(7) Except as set out below, we do not share, sell or disclose to a third party, any information collected through our website.
The law requires us to determine under which of six basis we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information (for example, to monitor our performance with respect to a particular product or service we provide). If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including (but not limited to) our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information (for example, by asking you to agree to our use of cookies).
Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may, however, aggregate it in a general way and use it to provide class information (for example, to monitor the performance of a particular page on our website).
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide products and/or services you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by emailing us at info@chemistclick.co.uk However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes we must process your information to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation (such as a search warrant or court order).
This may include your personal information.
4.1. Individual rights
Due to the nature of services we provide, it is unlikely that we will be able to permanently erase information that we hold about you.
Right of access
You are able to request information from us, which we hold about You. Before doing so, we may ask You to verify your identity.
You have the right to:
We may ask You to specify the information that the request applies to.
Right to rectification
You are able to request rectification of your personal data if it is inaccurate of incomplete. Please do this in writing.
Right to erasure
You have the right to request deletion of your personal data, where there is no convincing reason to continue processing it. You do not have the absolute right for personal data to be deleted. Your right to erasure is only applicable in certain circumstances, including where:
We are likely to reject your request if one or more of the following apply:
If your personal data has been disclosed to third parties, we will inform them of the erasure request – unless it is not possible to do so, or requires disproportionate effort.
Right to restrict processing
You have the right to restrict processing of your personal data to be blocked or supressed by us. When processing your personal data is restricted, we are permitted to store your personal data, but we re unable to further process it.
You have the right to restrict processing of personal data, if at least one of the following applies:
Right to data portability
You have the right to obtain and re-use your personal data for your own purpose across different services.
You have the right to data portability if all of the following apply:
Right to object
You are able to object having your personal data processed in certain circumstances
You have the right to object to the processing of your personal information if at least one of the following applies:
5. Information relating to your method of payment
We store information about your debit or credit card or other means of payment when you first provide it to us. We store this payment information at your request in order to make repeat purchasing of goods and services easier next time you visit our website. We also store it to help us prevent fraud.
We take the following measures to protect your payment information:
5.1 we keep your payment information encrypted on our servers;
5.2 we do not keep all your payment information so as:
5.3 access to your payment information is restricted to authorised staff only; and
5.4 if we ask you questions about your payment information, we only show partial detail, so that you can identify the means of payment to which we refer.
We automatically delete your payment information when a credit or debit card expires
6. Sending a message to our team
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
Where we have requested your identification in order to verify your identity, we store this infomation on our internal network.
7. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
8. Affiliate information
This is information given to us by you in your capacity as an affiliate of us.
It allows us to recognise visitors you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate to agree to reciprocate this policy.
9. Cookies
Cookies are small text files that contain information about your visit. They can be used for features as simple as remembering your choice of how to sort products on category pages and keeping track of your recently viewed products.
When you accept cookies, some additional cookies are enabled to help us improve your website experience and serve you with personalised ads and content.
Some cookies may be saved already at this point and some features may be disabled to prevent additional data from being saved to them.
If you wish to completely clear your cookies, please refer to your internet browser’s help manual.
Cookies that we create (first-party cookies) are used for features such as:
– Checking how many pages you have visited
– Creating your recently viewed product list
– Keeping items in your cart
– Saving your cookie preferences
– Remembering your user interface preferences
We also embed third-party software. The third parties may also store cookies. When you set your cookie preferences on our website some additional third-party cookies may then appear. A breakdown of third-party software we use is listed below:
We use the following third-party software which may create their own cookies. Your cookie preferences may restrict some of these platforms from being used:
Sage Pay (Essential)
We use Sage Pay to process payments securely on our website. Cookies may be used to facilitate payment transactions.
Royal Mail Address (Essential)
We use Royal Mail Address lookup to streamline delivery address input. Cookies may be used to optimize this functionality.
Google Tag Manager (Essential)
We use Google Tag Manager to manage the third-party code we embed.
Google Tag Manager (Essential)
We use Google Tag Manager to manage the third-party code we embed.
ClickGuardian (Essential)
We use ClickGuardian to protect our website from fraudulent clicks and improve ad performance. Cookies may be used to analyze traffic and detect suspicious activity.
Google Ads (Offsite Ads)
We use Google Ads and cookies may be used to track your use of our website and shopping behaviour.
Other software may be added over time. We aim to keep the list above as up-to-date as possible.
Cookies are small text files placed on your computer’s hard drive by your web browser when you visit most websites. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
10. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and its screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
11. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, and if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
12. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
13. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content, and to measure the performance, of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy policy does not cover the information practices of these third parties. Data may be processed outside the European Union
Our website is hosted in The United Kingdom
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America.
To safeguard data transferred outside the European Union, the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.
14. Access to your personal information
15. Removal of your information
If you wish us to remove personally identifiable information from our website, please contact us at info@chemistclick.co.uk.
This may limit the service we can provide to you.
16. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
17. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
We collect data about all users of and visitors to these areas regardless of age, and some of those users and visitors may be children. Such child users and visitors will inevitably visit other parts of our website and will be subject to whatever on-site marketing they find, wherever they visit.
18. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
19. How you can complain
If you are not happy with our privacy policy or if have any complaint, then please tell us by email to info@chemistclick.co.uk.
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/make-a-complaint/
20. Retention period for personal data
Except as otherwise mentioned in this privacy policy, we keep your personal information only for as long as required by us:
21. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
22. Review of this privacy policy
We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us by email to info@chemistclick.co.uk.
