Privacy & Cookies Policy

This is the Privacy and Cookies Policy of Chemist Click, a trading name of C Click Ltd, a company registered in England and Wales under company number 11226890 and whose registered office is at 20-22 Wenlock Road, London, N1 7GU. In this document, “we”, “our” or “us” refers to Chemist Click.

Introduction

1. This policy applies to all information we record about you. It sets out the conditions under which we may process any information we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this policy, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. You can do this by reading the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, sell or disclose to a third party, any information collected through our website.

The basis on which we process information about you

The law requires us to determine under which of six basis we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

If the basis changes then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

• 1.1 verify your identity for age verification purposes (this includes using third party software such as the NHS and LexisNexis);
• 1.2 sell products and/or services to you;
• 1.3 provide you with our products and/or services; and/or
• 1.4 provide you with suggestions and advice on products, services and how to obtain the most from using our website.
• 1.5 conduct a search of your medical record using the NHS Summary Care Record

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information (for example, to monitor our performance with respect to a particular product or service we provide). If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including (but not limited to) our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information (for example, by asking you to agree to our use of cookies).

Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may, however, aggregate it in a general way and use it to provide class information (for example, to monitor the performance of a particular page on our website).

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide products and/or services you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by emailing us at [email protected] However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means;
• whether processing (or not processing) might cause you harm; and
• whether you would expect us to process your data and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business;
• responding to an unsolicited communication from you to which we believe you would expect a response;
• protecting and asserting our legal rights;
• insuring against or obtaining professional advice that is required to manage business risk; or
• protecting your interests where we believe we have a duty to do so.

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes we must process your information to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation (such as a search warrant or court order).

This may include your personal information.

4.1. Individual rights

Due to the nature of services we provide, it is unlikely that we will be able to permanently erase information that we hold about you. 

Right of access

You are able to request information from us, which we hold about You. Before doing so, we may ask You to verify your identity.

You have the right to:

• Have access to your personal data
• Confirm that your personal data is being processed
• Obtain other supplementary information

We may ask You to specify the information that the request applies to.

Right to rectification

You are able to request rectification of your personal data if it is inaccurate of incomplete. Please do this in writing.

Right to erasure

You have the right to request deletion of your personal data, where there is no convincing reason to continue processing it. You do not have the absolute right for personal data to be deleted. Your right to erasure is only applicable in certain circumstances, including where:

• Your personal data is no longer necessary for the purpose for which it was collected or processed
• You withdraw consent for the lawful processing of your personal data and there is no other lawful basis for processing
• You object to the processing of your personal data and there is no overriding legitimate interest to continue processing
• Your personal data was unlawfully processed
• Your personal data must be erased to comply with legal obligation

We are likely to reject your request if one or more of the following apply:

• When exercising the right of freedom of expression and information
• Complying with a legal obligation for the performance of a public interest task or exercise of official authority
• If in the public’s or your interest for public health purposes where processing is necessary for the provision of health treatment
• If the data is required for archiving purposes which is in the interest of the public for historic/scientific research, or statistical purposes
• Establishment, exercise or defence of legal claims

If your personal data has been disclosed to third parties, we will inform them of the erasure request – unless it is not possible to do so, or requires disproportionate effort.

Right to restrict processing

You have the right to restrict processing of your personal data to be blocked or supressed by us. When processing your personal data is restricted, we are permitted to store your personal data, but we re unable to further process it.

You have the right to restrict processing of personal data, if at least one of the following applies:

• The accuracy of your personal data is contested
• If the processing of your data is unlawful and you do not request the right of erasure, instead request restriction
• If we no longer require your personal data for processing, however, it is required by the individual for the establishment, exercise or defence of legal claims
• If you object to the processing of your personal data, however, processing is required for the performance of a public task or purpose of legitimate interests, and we are considering whether your legitimate grounds override those of the individual

Right to data portability

You have the right to obtain and re-use your personal data for your own purpose across different services.

You have the right to data portability if all of the following apply:

• The personal data has been provided by you to us
• If the lawful basis for processing of personal data is based on your consent, or for the performance of a contract
• If the processing of your personal data is carried out by automated means

Right to object

You are able to object having your personal data processed in certain circumstances

You have the right to object to the processing of your personal information if at least one of the following applies:

• Your personal data is processed for the performance of a task carried out in the public interest or exercise of official authority
  • Unless we can demonstrate compelling legitimate grounds for the processing which overrides interests, rights and freedoms of data subjects, or alternatively, demonstrate processing is required for the establishment, exercise or defence of legal claims
• Your personal data is processed for the purposes of our legitimate interest
  • Unless we can demonstrate compelling legitimate grounds for the processing which overrides the interests, rights and freedoms of data subjects, or alternatively, we can demonstrate processing is required for the establishment, exercise or defence of legal claims
• Your personal data is processed for direct marketing
  • We will cease processing your personal data after the objection is received
• Your personal data is processed for historic/scientific research, or statistical purposes
  • Unless the processing is required for the performance of a task carried out for reasons of public interest

Specific uses of information you provide to us

5. Information relating to your method of payment

We store information about your debit or credit card or other means of payment when you first provide it to us. We store this payment information at your request in order to make repeat purchasing of goods and services easier next time you visit our website. We also store it to help us prevent fraud.

We take the following measures to protect your payment information:

5.1 we keep your payment information encrypted on our servers;

5.2 we do not keep all your payment information so as:

• 5.2.1 to prevent the possibility of our duplicating a transaction without a new instruction from you; or
• 5.2.2 to prevent any other third party from carrying out a transaction without your consent;

5.3 access to your payment information is restricted to authorised staff only; and

5.4 if we ask you questions about your payment information, we only show partial detail, so that you can identify the means of payment to which we refer.

We automatically delete your payment information when a credit or debit card expires

6. Sending a message to our team

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

Where we have requested your identification in order to verify your identity, we store this infomation on our internal network. 

7. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

8. Affiliate information

This is information given to us by you in your capacity as an affiliate of us.

It allows us to recognise visitors you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

9. Cookies

Cookies are small text files placed on your computer’s hard drive by your web browser when you visit most websites. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

• 9.1 to track how you use our website;
• 9.2 to record whether you have seen specific messages we display on our website;
• 9.3 to keep you signed in to our website;
• 9.4 to record your answers to surveys and questionnaires on our site while you complete them;
• 9.5 to record the conversation thread during a chat with our team; and
• 9.6 to enable you to purchase our products and/or services.

10. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and its screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.            

11. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, and if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

12. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

13. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content, and to measure the performance, of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy policy does not cover the information practices of these third parties. Data may be processed outside the European Union

Our website is hosted in The United Kingdom

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America.

To safeguard data transferred outside the European Union, the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.

Access to your own information

14. Access to your personal information

• 14.1 At any time, you may review or update the personally identifiable information we hold about you by signing in to your account on our website.
• 14.2 To obtain a copy of any information that is not provided on our website you may send us a request at [email protected].
• 14.3 After receiving the request, we will tell you when we expect to provide you with the information and whether we require any fee for providing it to you.

15. Removal of your information

If you wish us to remove personally identifiable information from our website, please contact us at [email protected].

This may limit the service we can provide to you.

16. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

17. Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

We collect data about all users of and visitors to these areas regardless of age, and some of those users and visitors may be children. Such child users and visitors will inevitably visit other parts of our website and will be subject to whatever on-site marketing they find, wherever they visit.

18. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

19. How you can complain

If you are not happy with our privacy policy or if have any complaint, then please tell us by email to [email protected].

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/make-a-complaint/

20. Retention period for personal data

Except as otherwise mentioned in this privacy policy, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities; and/or
• to support a claim or defence in court.

21. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

22. Review of this privacy policy

We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us by email to [email protected].