HELP & FAQ's

FREQUENTLY ASKED QUESTIONS

All pharmacies in the UK must be registered with the General Pharmaceutical Council. You can see Chemist Click’s pharmacy registration on the GPhC website. Chemist Click also holds a registration with the Medicines & Healthcare products Regulatory Agency (MHRA). The MHRA contains a register of all websites authorised to sell medication online in the UK.
Our whole service is confidential from start to finish. Your information is never shared with any third party under any circumstance. We are fully GDPR compliant and registered with the Information Commissioner’s Office under the Data Protection Act.
Yes, we will send out your parcel in plain and discreet packaging. Our packaging is free from any branding and the returns address does not contain the name of our business on it.
As well as our online prescribing service, we are also able to dispense private prescriptions. You can submit an enquiry and we will get back to you within a few hours with a quote. If you are happy to proceed, we will send a payment request via email and we can begin the process.
We do not currently dispense NHS prescriptions.
It is good practice to inform your GP that you have obtained medication online. If you would like us to inform your GP on your behalf, there is an option before check out where you can let us know that you would like to notify your GP. However, if you would not like us to inform your GP, we will not do so.
We are only able to ship non-prescription items outside of the UK.
We are able to issue medication in the UK from private prescriptions that have been written by prescribers within EU countries. You are able to request a quote and we will get back to you.
We use MHRA approved wholesalers of medication. All medication is purchased within the UK and we use the same wholesalers as UK high street pharmacies. We also used a process called FMD, where all medication is scanned using a 2d barcode scanner. Medication is scanned against a database before it is dispensed, which verifies the authenticity before a supply is made.
You can only use one promocode per order. If you have 2 promocodes, you can enter them both at checkout to see which works out best for you.
To reorder medication, you should log in and go to “My Orders”. You will be able to see your previous orders and you can select “Reorder this item”. For reasons of safety, you will need to complete the medical questionnaire again. This is to ensure that your medical status has not changed since the last time you received medication from us.
We accept all major debit cards and credit cards including American Express. We use 3D Secure, where you may be prompted to enter a password from your bank. This is an additional layer of security when paying for goods online.
Orders that are placed before 3pm Monday to Friday and 10am on Saturday are dispatched on the same day. This is subject to approval from our pharmacy team. If you have chosen the first-class option, your order is likely to be with you the following working day, including Saturday (97% of first-class orders to arrive the following working day, including Saturday). However, it can take up to 3 working days. If you require your order to be with you sooner than this, you should choose the guaranteed next day option.
Disclaimer: Whilst most orders do arrive the following working day, there may be exceptional circumstances where this is not possible. We are unable to take responsibility for any late or failed deliveries on behalf of our delivery partners. However, we do our best to ensure that our customers do receive their orders in a timely manner and will endeavour to help you in the unusual event that this is not the case. If you are experiencing problems with your delivery, please contact us on 01923 549 040 or e-mail us at [email protected], quoting your order number.
If you have not received your order, please contact us by e-mail, using our chat feature, or by phone. A member of our customer service team is on hand to help you.
If you have selected a branded product, you will receive that brand. Regarding generic products, medication wholesalers will send us what is readily available in the market at that time. There are many different manufacturers of generic medication and they are all medically equivalent and as good as each other.
Where you would prefer a specific brand, please get in touch with us and we will try our best to accommodate your request.
If you require advice on medication you have purchased or would like to purchase, please contact us by phone or e-mail. A member of our team will be able to assist you and answer your query.
If you are not able to check out, you should check that you have entered the correct details and that all sections of the check out section are complete. If you are still unable to check out, please call our customer support on 01923 549 040 or use the chat feature to be put through to customer support. Customer support agents are available Monday to Friday 9am – 6pm. Outside of these hours, please send us an e-mail and we will respond to you in a timely manner.
Here at Chemist Click, we take customer feedback very seriously. We try our best to provide a high quality service at all times. At Chemist Click, we have a written complaints policy. We aim to acknowledge all formal complaints within 2 working days as we will respond within 5 working days. To make a formal complaint, please e-mail us at [email protected] with the word “complaint” in the subject box. If you are unhappy with our response, please contact the General Pharmaceutical Council.
Our phone lines are manned by customer support agents Monday – Friday, 9am – 6pm and Saturday 10am – 12pm. There may be times when our phone lines are busier than usual. If you unable to connect, please ensure that you are not calling from a private or withheld number. If you are still unable to get through, please send us an e-mail and a member of our customer service team will call you back.
It is a legal prerequisite for all UK pharmacies to verify the identity of all customers who wish to purchase medication online. We use ID verification software which takes your name, date of birth and address, to search against information such as the electoral role. This is a “soft search” and does not affect your credit rating in any way. If we are unable to verify your identity using our software, we will ask you to send proof of identity via e-mail. This is only required for your first order. Any subsequent orders will not require proof of identity. All records are stored securely and in line with GDPR. Your information is never shared with any third parties.

HOW IT WORKS

CC

Complete Questionnaire

Suitability assessed by
UK based clinician

Next-day discreet
delivery