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Clinical governance
Chemist Click is a UK online pharmacy. Our clinical governance framework explains how we assess patients, review consultations, supply medicines safely and support patients before and after treatment.
Patient safety comes before supply. If a treatment is not suitable, we may ask further questions, recommend GP review or refuse treatment.
Accountability, not automation
Qualified pharmacy professionals oversee treatment decisions, dispensing and patient support.
UK registered online pharmacy
Clinical review before supply
Treatment may be refused if unsuitable
Pharmacist support available
Genuine medicines from regulated suppliers
Clinical accountability
Your care pathway
Patient safety
Clinical checks
We review the full picture.
Symptoms, medical history, current medicines, allergies and treatment suitability are considered before supply.
Safe prescribing
Appropriate treatment only.
We do not supply where there are safety concerns, unsuitable history or important missing information.
Aftercare support
Support continues after checkout.
Patients can ask about side effects, dosage, missed doses or treatment concerns.
Clinical review
| What we assess | Why it matters |
|---|---|
| Symptoms | To check whether online treatment is appropriate. |
| Medical history | Some conditions make certain medicines unsafe. |
| Current medicines | To identify interactions and contraindications. |
| Allergies | To prevent unsuitable supply. |
| Previous treatment | To understand response, dose and side effects. |
| Red flags | Some symptoms need urgent or face-to-face care. |
| Dose request | Unsafe dose requests may be refused. |
| Treatment criteria | Some medicines require specific eligibility criteria. |
Ethical prescribing
| Treatment area | Examples of why treatment may be refused |
|---|---|
| Weight loss | BMI outside criteria, unsafe dose request, pregnancy, eating disorder concern or pancreatitis-type symptoms. |
| Erectile dysfunction | Nitrate use, nicorandil, riociguat, poppers, unstable heart symptoms or unsafe blood pressure. |
| Hair loss | Under 18, unsuitable symptoms, concerning mood symptoms or previous serious side effects. |
| Herpes and sexual health | First severe outbreak, pregnancy, eye symptoms or symptoms not consistent with herpes. |
| Hay fever and allergy | Severe allergy symptoms, breathing difficulty or an unsafe dose request. |
Additional review
Safe dispensing
Medicines supplied by Chemist Click are sourced through regulated supply chains and dispensed from a UK pharmacy. Before dispatch, medicines are checked to ensure the correct product, strength and quantity are supplied.
Patient support and aftercare
Patients can contact Chemist Click before or after ordering if they have questions about treatment suitability, dosage, side effects, missed doses or whether treatment should be stopped.
