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Pharmacist support before and after ordering
Advice on dosage, side effects and storage
Help with medicine and delivery concerns
Clinical queries escalated where appropriate
Not for medical emergencies
Pharmacy support
When to get in touch
Contact us if you are unsure how to take your medicine, have experienced side effects, have a concern about your order, or need help understanding whether treatment is suitable.
Do not wait for a reply
| Symptom or situation | What to do |
|---|---|
| Chest pain, severe breathlessness or signs of a heart attack | Call 999 |
| Signs of a stroke | Call 999 |
| Severe allergic reaction, swelling of the lips, tongue or throat, or breathing difficulty | Call 999 |
| Severe abdominal pain, especially with vomiting or fever | Seek urgent medical help |
| Suicidal thoughts or severe mood changes | Seek urgent support immediately |
| Severe dehydration or inability to keep fluids down | Contact NHS 111 or urgent care |
| Eye symptoms with suspected herpes | Seek urgent medical advice |
| Severe side effects after taking medicine | Contact NHS 111, your GP or emergency care depending on severity |
Help us answer safely
To help us answer your query safely, please include relevant details where appropriate.
Do not send emergency symptoms by email. Seek urgent medical help.
Clinical governance
Pharmacist support is part of our wider clinical governance framework. Patient queries can help identify side effects, suitability concerns, delivery issues or situations where further medical advice is needed.
