Genuine Medicines - Chemist Click

UK-registered online pharmacy

Regulated medicine supply channels

Pharmacist dispensing checks

Batch and expiry checks

Patient information included

Discreet tracked delivery

Regulated sourcing

How we source medicines

Our medicines come through appropriate regulated supply routes. They are selected, checked and dispensed by our pharmacy team before dispatch.

01 / Regulated supply

Appropriate supply routes.

We use wholesalers regulated by the MHRA and conduct due diligence and audits of our medicine suppliers.

02 / UK pharmacy

Dispensed by a pharmacy team.

Approved orders are prepared and dispensed from our UK-registered pharmacy.

03 / No informal supply

No unverified marketplaces.

We do not source medicines from social media sellers, informal suppliers or unverified online marketplaces.

From request to decision

How our medicine safety protocols work

Each treatment area has different clinical risks. A medicine suitable for one patient may be unsuitable for another because of symptoms, medical history, current medicines, previous side effects or treatment goals.

Clinical approval confirmed

Medicine is supplied only after the appropriate clinical review and approval.

Product selected

The correct medicine, strength and quantity are selected.

Product checked

The product, batch and expiry are checked before supply.

Label prepared

A dispensing label is prepared with the patient’s instructions.

Accuracy check completed

The prepared order is checked before dispatch.

Information included

Relevant patient information is supplied with the medicine.

Packaged for delivery

The order is packed for safe, discreet and tracked delivery.

Temperature-controlled medicines

Cold-chain medicines

Certain medicines, including some weight-loss injections, are stored refrigerated before supply and need careful handling during delivery.

Our delivery model is audited annually.
We review our cold-chain delivery methods to ensure our logistics continue to meet MHRA guidance for transporting temperature-controlled medicines.

Before dispatch

Prepared for transit.

Medicine stored appropriately before supply
Dispatch timing considered
Suitable packaging prepared for transit

During delivery

Tracked and time-aware.

Tracked delivery used
Delivery timeframes considered
Patient receives delivery advice

When received

Check, store, contact.

Check packaging on arrival
Follow the supplied storage instructions
Refrigerate promptly where required
Contact us about damage or delays

Safe arrival

Discreet delivery

Orders are sent in plain packaging. The outside of the parcel does not display unnecessary medical or medicine information.

Plain, discreet outer packaging
Tracked delivery where applicable
Delivery updates
No unnecessary medicine details on the parcel
Pharmacy advice if a parcel is delayed, damaged or missing

Buy medicines safely

How to avoid unsafe online medicine websites

Unsafe sites may sell counterfeit, unlicensed or unsuitable medicines without proper clinical checks. These are common warning signs.

Warning sign	Why it matters
No consultation required	Prescription medicines should not be supplied without suitability checks.
No pharmacy registration details	You may not know who is supplying the medicine.
Unrealistically low prices	This could indicate an unsafe or counterfeit supply.
Sold through social media	Medicines should not be bought from informal sellers.
No pharmacist contact details	Patients need a clear route for advice and medicine concerns.
No dispensing label or leaflet	The medicine may not have been supplied properly.

Why it matters: Prescription medicines should not be supplied without suitability checks.

Why it matters: You may not know who is supplying the medicine.

Why it matters: This could indicate an unsafe or counterfeit supply.

Why it matters: Medicines should not be bought from informal sellers.

Why it matters: Patients need a clear route for advice and medicine concerns.

Why it matters: The medicine may not have been supplied properly.

Medicine concerns

What to do if you are concerned

Contact our pharmacy team before using the medicine where appropriate if anything about its packaging, label, appearance, delivery or storage concerns you.

The packaging appears damaged
The medicine looks different from expected
The dispensing label is unclear
The delivery was delayed
Cold-chain packaging appears compromised
You experience side effects
You are unsure how to take the medicine

For severe symptoms or signs of a serious allergic reaction, seek urgent medical help. Call 999 in an emergency or NHS 111 for urgent advice.

Side effects

Medicine safety reporting

Read the patient information leaflet supplied with your medicine. If side effects occur, contact a pharmacist, GP or NHS 111 depending on severity.

Suspected side effects can also be reported through the MHRA Yellow Card scheme.

Questions about your medicine?

Our pharmacy team can help with medicine appearance, storage, side effects, delivery concerns and dosage questions.

CATEGORY

TREATMENT

HELP

Verified supply, checked before dispatch